WebRTC technology is not fully integrated into iOS devices. Only the Safari browser is compatible
when a Remote Expert makes a call from an iPhone/iPad. Attempts to make calls from a different
browser will display a message of “Video format is not supported.”
iOS devices may not support the Screen Sharing possibility. This feature will be disabled when a
Remote Expert connects from an iPhone/iPad.
iOS does not support Scalable Video. Experts connected from an iPhone/iPad will not have as
high-quality Multi-calling video as Experts connected from a PC or Android device.
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