Remote eye has an API from which data generated during calls can be downloaded and assigned to another system. Documentation
Remote eye can be integrated with Salesforce. Wideum team will create an installable package to integrate Remote eye into your Salesforce system. This way, from Salesforce you will be able to assign a support ticket to the calls in Remote eye and the processed information will be saved in Salesforce and assigned to the corresponding case.
Other integrations must be done as ad-hoc developments
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