Call an Expert

1. The Operator has to press the button from the Device and a popup menu will appear.
2. In the menu, the Operator can find three different Expert statuses:
   1. Green Expert name: Expert is connected. It is possible to call.
   2. Yellow Expert name: Expert is not connected. It is not possible to call, although SMS or Email notification are enabled.
   3. Grey Expert name: Expert is not connected. It is not possible to call or send notifications.

3. Finally, the Expert can decide to accept or decline the call.